Carol-Hannah Forms

  • Lead Time

    Production time is 12 weeks from the receipt of a completed order form and payment.

    Countdown begins after we receive your order with completed information. We cannot begin processing incomplete orders.

    We recommend that you place your order at least 16 weeks before the wedding date to accommodate for shipping and alterations.

    • Rush Orders

    Rush orders must be requested at the time the order is placed and must be approved by Carol Hannah.

    The maximum rush possible is six weeks.

    Rush fees for BRIDESMAIDS

    10-11 weeks: $30 per dress
    8-9 weeks: $50 per dress
    6- 7 weeks: $75 per dress

    Rush fees for WEDDING GOWNS

    10-9 weeks: $100
    8 weeks: $150
    7 weeks: $200
    6 weeks: $250
    5 weeks: $300
    4 weeks: $350
    3 weeks: $400
    2 weeks: $450
    1 week: $500
    Less than 1 week: $550

    Changes or Cancellations

    Once an order is placed and production is begun, we are unable to accept changes or cancellations.

    Please carefully review your invoice and contact us immediately with any discrepancies.

    It is the customer’s responsibility to pay all orders in full at time of shipment regardless if the event has been cancelled, postponed or plans have otherwise changed.

    Returns, Exchanges, and Refunds

    All dresses are made-to-order; therefore we are unable to offer refunds, returns or exchanges. Carol Hannah is not responsible for any necessary alterations. Dresses are made in standard sizes, not made to measurements. If there is a problem with your order, please contact us immediately and we will do everything possible to rectify the situation.

    Fabrics and Colors

    Our silk may contain occasional slubs and gentle shading variations, characteristic of fine silk yarn. These are natural traits and should not be regarded as defects but enhancements to the fabric’s natural uniqueness.

    The raw edges in the embellishment of some styles should not be regarded as a defect but rather a design detail that adds texture and depth.

    We cannot guarantee that dress dye lots will exactly match your swatches.

  • Sizing

    Please refer to the Carol Hannah Size Chart to determine dress sizing when ordering, and feel free to contact us with any questions.

    Professional measurements are highly recommended, as measurements taken by oneself are usually incorrect.

    If you fall between two dress sizes, we recommend that you order the larger size. It is always easier to take in a dress than to let it out. You may not be able to alter a garment that is too small.

    All of our dresses are made-to-order in standard sizes, not custom made to your measurements. The size chart reflects body measurements, not garment measurements, and may not reflect your usual size in ready to wear clothing. Please be aware that bridal sizing is often smaller than ready to wear sizing. Don’t be alarmed if the size your measurements indicated is not the size you normally buy off the rack.

    If a new dress is needed due to an incorrect size ordered, you will be charged full price for the dress, including rush fees if applicable.

    Carol Hannah is not responsible for changes in size due to weight gain or loss.

  • Alterations

    You should expect to have alterations done in order to get the perfect fit for you and your bridal party. Carol Hannah does not offer alteration services and is not responsible for the cost of alterations, so please choose sizes carefully. Dresses are made to order, not custom made to specific measurements. The price of the dress does not include alterations. We are not responsible for any alterations made after you receive the garment from Carol Hannah. We always recommend choosing the larger size if a measurement falls between sizes, as it is much easier to take in a dress than deal with one that is too small.

  • Maternity Dresses

    You have 3 options to place a maternity dress order:

    1. You may submit the maternity dress size with the bridal party order. This ensures dye lot matching and the dress ships with the bridal party.

    2. You may submit the maternity dress with the bridal party order, but enter “TBD” under size. Size is due 8 weeks prior to the ship date. This ensures that the dress ships with the bridal party and the dye lot will match. It is the responsibility of the customer to submit the final size 8 weeks prior. If the customer neglects to send in the size 8 weeks prior, we cannot guarantee dye lots.

    3. You may submit the maternity dress as an individual order, separate from the rest of the bridal party order, if sizing is questionable. If submitted on a date different than the rest of the bridal party, the maternity dress will ship on a different date than the rest. Dye lots will not be guaranteed for orders submitted separately.

  • Custom Requests

    For BRIDESMAIDS:
    At this time, Carol Hannah cannot take custom requests in terms of design or custom colors for bridesmaids. Additional fabric (see below) is available for purchase by the yard for the addition of straps, etc by your alterations professional.

    For WEDDING GOWNS:
    Carol Hannah takes a limited number of custom gown commissions each year, which start at $4000. This personal and intimate process is all inclusive, involving consultations, sketches, choosing custom fabrics and details, and three or more fittings with Carol Hannah. If you are looking to make small changes to an existing style, please ask us! We can often add straps, lengthen a train, add buttons, etc for minimal fees. For more information on custom wedding gowns, please feel free to email us at sales@carol-hannah.com.

  • Extra Length

    Extra length of 5” is available for $15 for bridesmaids and $50 for wedding gowns. This applies to both short and long styles.

    We recommend extra length for girls over 5’8”.

  • Pricing and Discounts

    Prices are subject to change.

    As we’ve tried quite hard to make our dresses as affordable as possible, we’d prefer to offer fair pricing for everyone rather than put brides with smaller wedding parties at a disadvantage. As such, we will not be offering volume discounts for bridesmaids dresses at this time.

  • Fabric by the Yard

    Extra fabric is available for order for bridal parties that place an order. Be sure to order your extra fabric at the same time as your dresses to guarantee dye lot compatibility.

    Silk chiffon (45” width) $22/yard
    Lining (45” width) $12/yard
    Jersey (58/60” width) $16/yard
    Duchess satin (60”) $65/yard
    Silk jersey (45”) $55/yard
    Satin face organza (54”) $35/yard

  • Swatches

    Up to five swatches are available free of charge. Please request your swatches here.

  • Payment Options

    Payment may be made by check, debit, or credit card.

    50% of the order total must be submitted upon order placement. The remaining 50% is due upon shipment. You may pay in full upon ordering if you would prefer. Bridesmaid parties must submit payment all together.

    Returned checks will incur a $40 handling fee.

    Dresses cannot be shipped until the balance is paid in full.

  • Shipping

    For bridesmaids, shipping is $10 if sent individually to the members of the wedding party, or a flat $40 if sent all together to one location.

    For wedding gowns, shipping is $75 for overnight delivery in the continental US.

    Bridesmaids packages will be sent via FedEx Ground with signature required unless otherwise requested. Please allow 5-7 business days (M-F) for Ground delivery, excluding holidays. Wedding gown packages will be sent via overnight delivery.

    Tracking information will be provided to the bride upon shipment. If you are not home during the day, we recommend providing your work address for shipping.